Would you like to FAST-TRACK the help we can offer you
Cub-Wales FAST-TRACKING SERVICE IS FREE
Smart Inbound Services
SmartNumbers are NGN Numbers (0800, 0845, 0870, 0871, 09xx, 03xx) which have additional functionality provided by our inbound telephone exchange
Exchange based smart services are cost effective since they enable you to have a wealth of advanced features without capital expenditure
SmartNumbers are also future proof since you also have the ability to tweak or change your solution as your needs change. You can also convert a Smart Number back to a standard NGN number or cease it completely (subject to any minimum contract period)
User Configurable Inbound Call Routing
Web based customer configurable NGN numbers. You can change where the NGN rings (and for how long) etc
"Find Me" Inbound Routing with up to 4 destinations
"Overflow" Inbound Routing to switch calls to another office when the primary destination is busy or does not answer within a specified time
NGN Routing to Mobile numbers
NGN Routing to International destination
Voice Mail with .WAV file forwarding to email
Out of hours routing to a mobile, voice mail, a different office or a message taking service/virtual office provider
Intelligent Inbound Call Routing
Our exchange can route calls to your local offices based on the STD code of the incoming calls
Our exchange can ask a basic question and take a response to automatically route the call the most appropriate UK or International office.
Inbound Call Recording
Inbound Call Recording with .WAV file forwarding to email
Inbound Call Recording with archiving at our data centre
Record all or selected calls
Mid Call Transfer and Virtual PABX
Mid Call Transfer - enabling you to have a Multi-Site virtual PABX
Transfer calls using the "#" key on your handset
IVR Menu Systems
Basic IVR menus E.g. "press 1 for Sales, 2 for accounts" etc.
Custom IVR solutions. Please ask for a bespoke quotation
Call Queuing Solutions
We can keep your caller on hold until you have an available operator to take their call
We can play music on hold or advertising messages or generic company information
We can embed IVR interaction to route the call more effectively
We can handle some basic information requests such as opening hours, company address, fax numbers etc.
Inbound Call Statistics
Using your own account on our call statistics website, you can build, save and run a number of different Inbound Call Statistics reports.
"Real Time" - Calls show in the reports within 30 minutes
Monitor the average time taken to answer calls and if this changes with different staff on duty
Accurately identify busy periods to optimise staffing levels
Identify how many calls you miss without being answered
Identify which advertisements or marketing releases generate the most responses and when those responses occur
Identify which STD code or Postcode your inbound calls came from
We can provide a smart NGN number which answers with a fax tone and then forwards the inbound fax to your email address as a graphic email attachment
This is great solution if you receive many faxes since you get have the use of our 4000 virtual fax lines for the price of one
Smart Inbound Services behind standard 01 or 02 numbers
Although Smart Inbound services are normally associated with NGN numbers (03xx, 08xx and 09xx), our supplier can sometimes offer smart services behind standard 01 or 02 telephone numbers. These numbers would be provided by us and there may be additional charge for the rental and use of these virtual landline numbers
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There are no catches
This is a TOTALLY FREE SERVICE, which is initially a fact-finding process. We will get the best prices for all your utilities. This free service from Cub-Wales places you under no obligation.
The more you call The more you save!
The more you call The more you save!
Our Inbound Services are second to none!
Just call us, and we'll arrange for our engineer to call you personally and assess and advise you of your best options and the overall costs